LP Champaign (1)



West Quad - Full Time

Champaign, Illinois


Accounting/Legal

  • Comply with Fair Housing Laws
  • Ensure that all lease files are accurate, complete, and organized
  • Accept application fees and security deposit payments from future residents and follow procedure regarding documentation and storage of payments

Leasing

  • Interact with prospective residents via phone, e-mail, and in person and complete Guest Cards for each initial interaction
  • Conduct tours, diligently pursue the close of each sale, perform follow-ups, and complete leasing paperwork with prospective tenants
  • Understand and be able to explain the residential lease in its entirety
  • Understand and abide by the leasing policies in the leasing memo and tour route
  • Maintain confidentiality in all job responsibilities as it pertains to staff and tenants
  • Work assigned shifts, which may include evenings, weekdays, weekends, and/or holidays
  • Complete and file all leases in appropriate places depending on lease status and term
  • Stock office with marketing materials each morning
  • Know all amenities and features of the property and how to favorably compare them to the competition
  • Use standard e-mail templates and etiquette in all communication over the internet as instructed
  • Complete follow-ups in accordance with company standards
  • Complete the daily to-do list provided by Leasing Director
  • Report to Leasing Director each day regarding leasing traffic, prospect objections, and effectiveness of marketing and sales strategies
  • Review documents, policies, and updates in the Leasing Memo daily 

Marketing and Public Relations

  • Assist with the execution of the marketing campaign
  • Attend campus events that are related to on or off-campus housing, or the general marketing of the community
  • Seek information from future residents, and prospects regarding the perceived image of the company and report to Leasing Director
  • Provide ideas to Leasing Director for advertising/marketing tactics throughout the year
  • Positively represent the property both on and off the clock

Property and Maintenance

  • Maintain a high standard of cleanliness and organization in the leasing office
  • Inform the Leasing Director of any concerns related to the functionality and/or cleanliness of the leasing office
  • Report all deficiencies on the tour route to the Leasing Director
  • Maintain the show unit

Resident Relations

  • Provide recommendations to the Leasing Director for modifications to any area of the operating program in order to improve the overall experience for potential residents and guests
  • Maintain a positive and professional relationship with every potential resident and guest in order to spread positive word of mouth
  • Provide outstanding customer service for all residents
  • Input service requests in accordance with company standards
  • Communicate policies and procedures to residents

Turnover

  • Prepare necessary documents/packets for move-out and move-in
  • Assist with any tasks assigned to contribute to turn process

General

  • Assistant Manager and Property Manager with various projects as requested
  • Complete any additional tasks as assigned by your supervisor
  • Notify Leasing Director of any office supplies, lease forms, and/or marketing materials to be ordered
  • Complete office opening and closing checklist

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